1. Booking and Reservation

To confirm a tour with Inka Ayway, the following conditions apply:

• A deposit of 50% of the total tour cost is required at the time of booking to secure reservations.

• The remaining balance must be paid 30–45 days prior to the tour start date, unless otherwise specified.

• For last-minute bookings (within 30 days of departure), full payment is required at the time of booking.

• Some tours (such as Inca Trail permits, Machu Picchu tickets, train tickets, and luxury accommodations) require full payment upfront, as these services are non-refundable once issued.

Bookings are confirmed only after payment is received and written confirmation is sent by Inka Ayway.

2. Payment Methods

We accept the following payment methods:

• Credit / Debit Cards

• Bank Transfers

• Secure online payment platforms

Please note:

• Any bank or payment processing fees are the responsibility of the traveler.

• Prices are quoted in USD, unless otherwise stated.

3. Cancellation Policy (General Tours)

Cancellation requests must be made in writing via email. The following cancellation fees apply:

• 60 days or more before departure:
  ➝ Full refund minus non-refundable deposits, permits, or ticketing costs

• 31–59 days before departure:
  ➝ 50% of the total tour cost is non-refundable

• 15–30 days before departure:
  ➝ 75% of the total tour cost is non-refundable

• 14 days or less before departure or no-show:
  ➝ No refund

Refunds (when applicable) will be processed within 10–15 business days.

4. Non-Refundable Services

The following items are non-refundable under any circumstances, as per Peruvian government and supplier regulations:

• Inca Trail permits

• Machu Picchu entrance tickets

• Train tickets

• Domestic flights

• Special event tickets

• Confirmed hotel reservations with strict policies

These costs will be deducted from any refundable amount.

5. Changes & Modifications

• Changes to travel dates, itineraries, or participant details are subject to availability.

• Modification requests made more than 30 days before departure may be accommodated without penalty, except for non-refundable services.

• Changes requested within 30 days of departure may incur additional charges.

Inka Ayway will always make reasonable efforts to accommodate changes but cannot guarantee availability.

6. Trip Interruptions & Early Departures

No refunds will be issued for:

• Missed services due to late arrivals

• Voluntary early departures

• Personal illness or injury

• Weather conditions

• Acts of nature

• Political events

• Airline delays or cancellations

7. Force Majeure

Inka Ayway shall not be responsible for cancellations, delays, or itinerary changes caused by events beyond our control, including but not limited to:

• Natural disasters

• Strikes

• Government restrictions

• Pandemics

• Extreme weather conditions

In such cases, we will work with suppliers to offer alternative arrangements or partial credits, when possible, but refunds are not guaranteed.

8. Travel Insurance (Highly Recommended)

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Trip cancellation

• Trip interruption

• Medical expenses

• Emergency evacuation

• Lost or delayed luggage

Inka Ayway is not responsible for costs covered by insurance.

9. Acceptance of Policy

By confirming a booking with Inka Ayway, travelers acknowledge that they have read, understood, and agreed to the Booking & Cancellation Policy.

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Inka Ayway is committed to transparency, fairness, and customer satisfaction. We work closely with local communities and official suppliers to deliver safe and authentic travel experiences throughout Peru.